Customer Account Representative

Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.

Responsibilities:

Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.

Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.

Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.

Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.

Requirements:

Bachelors degree

Excellent written and oral communication skills.

Ability to work independently to drive results.

Exceptional customer service skills, highly organized and detail-oriented.

Proficient in Microsoft Office, particularly Excel, and Outlook.

Ability to work in a fast-paced and team-oriented environment.