Customer Service Representative

This role will be performed in an office setting.

• Handle customer inquiries promptly and effectively
• Accurately process client intakes as per established procedures
• Construct and update customer profiles in the system
• Monitor customer accounts and initiate necessary actions
• Ensure smooth inbound and outbound calls handling
• Proficiently use Microsoft Excel and Word for data entry and other tasks
• Maintain email correspondence with customers to address their concerns or queries
• Accurately perform order entries in the system
• Schedule appointments for customers as required
• Provide front desk coverage and support as needed • Proficiency in answering inbound calls, ensuring patient queries and concerns are addressed promptly and accurately.
• Prior experience in a call center customer service role, preferably within the healthcare industry.
• Exceptional customer service skills, with the ability to empathize with patients and provide solutions.
• High-speed and accurate data entry skills to maintain patient records and process information.
• Ability to manage email correspondence effectively, responding to patient inquiries in a timely manner.
• Experience with both inbound and outbound calls, coordinating with various departments for patient care.
• Proficiency in Microsoft Excel for data organization, analysis, and reporting.
• Skilled in Microsoft Word for document creation, editing, and formatting.
• Previous experience in order entry, ensuring all patient details and requests are accurately captured and processed.
• Ability to schedule appointments effectively, coordinating with healthcare professionals and patients to ensure smooth operations.