Customer Service Representative - Robert Half

We are offering a contract to hire employment opportunity for a Customer Service Representative in Dover, New Hampshire. This role primarily involves handling customer inquiries, processing their applications, and ensuring the smooth operation of customer accounts in our industry.

Responsibilities:

• Serve as the primary point of contact for customers, addressing their queries and concerns over phone calls and emails.
• Take responsibility for troubleshooting and resolving system issues reported by customers.
• Process customer requests, such as delaying ship dates, through our ticket system.
• Manage and monitor customer accounts, taking appropriate actions when necessary.
• Ensure accurate entry of customer data and maintain up-to-date customer records.
• Utilize Microsoft Excel and Word for data entry and correspondence tasks.
• Handle both inbound and outbound calls to and from customers.
• Coordinate and schedule appointments as required.
• Learn and adapt to new roles and responsibilities as they arise.
• Participate in training sessions to enhance job performance and customer service skills. • Proven experience in a customer service role, preferably in a call center environment
• Proficient in handling inbound and outbound calls
• Demonstrated ability to maintain high level of customer service during challenging situations
• Strong data entry skills with attention to detail and accuracy
• Excellent written and verbal communication skills, including email correspondence
• Proficiency in Microsoft Excel and Microsoft Word
• Ability to handle order entry tasks with efficiency and accuracy
• Experience in scheduling appointments in a professional manner
• Ability to work in a fast-paced environment while maintaining a calm demeanor
• Must be a team player with a positive attitude and a commitment to delivering high-quality service to clients.