Receptionist

This role is integral to providing the first point of contact for clients and visitors.

Responsibilities:

• Answering inbound calls promptly and professionally, redirecting them to the appropriate departments when necessary.
• Greeting visitors, determining the purpose of their visit, and guiding them accordingly.
• Performing receptionist duties, such as taking messages, providing information, and coordinating appointments.
• Handling inquiries from customers, providing them with accurate information, and escalating complex inquiries to the appropriate personnel.
• Operating a multi-line phone system, ensuring all calls are handled efficiently and effectively.
• Cross-training to understand and perform additional tasks as required.
• Assisting in maintaining an organized and welcoming reception area.
• Reporting any issues or irregularities in the reception area or the phone system to the management.
• Ensuring all customer interactions are handled in a courteous and professional manner.
• Following all company protocols and procedures related to customer interactions and reception duties.
• Must have at least one year of experience in a receptionist role or similar position
• Proficiency in receptionist duties including greeting guests, managing appointments, and maintaining a clean and organized front desk
• Experience in answering inbound calls promptly and professionally, addressing customer inquiries and transferring calls as needed
• Ability to efficiently handle a multi-line phone system, directing calls to the appropriate parties and taking messages when necessary
• Strong problem-solving skills and the ability to handle inquiries on the spot
• Excellent communication and interpersonal skills to interact with a diverse range of individuals
• Proficiency in using basic office equipment like fax machines, printers, and copiers
• Knowledge of basic office software like Microsoft Office Suite, especially Word and Excel
• Ability to work independently, manage time effectively, and prioritize tasks
• High level of organizational skills and attention to detail
• Flexibility to work various shifts including weekends and holidays if needed.