Retail Sales Associate / Customer Service

Overview:

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients promoting health and wellness in a fun, relaxing spa environment, then look no further!

Retail Sales Associates enjoy the following perks:

• Competitive hourly pay $17 - $19 per hour depending on experience PLUS bonuses.
• FREE massages / Discounted massages for staff, friends and family!
• Work in a clean & peaceful ambiance and surroundings where clients and staff are screened in accordance to state/federal/CDC health guidelines.
• Be part of a 5-star oriented, friendly team!
• Elements is a smoke-free work environment.
• Medical, Accident, dental, vision, health plans available.
• Paid Training
• Paid sick time
• 401k
• Opportunity for professional growth into management with training from experienced staff.
• Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Responsibilities:

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan.
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are cared for.
• Maintaining a clean environment in accordance with federal / local regulations and organized & welcoming environment to welcome our staff and guests.

Qualifications:

• Must have worked in a customer facing environment where you are confident and comfortable speaking with and establishing good rapport with clients, making face to face sales pitches in a convincing and conversational manner is expected.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Must be proficient and adept working with web based computer / POS systems or scheduling systems (experience with MindBody software is a huge plus!); scheduling and payments are all processed with computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Demonstrate excellent phone skills to make the client / guest feel special and welcome!
• Proficiency with modern office tools and systems; scheduling and payments are all processed with web-browser computer programs.
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter / takes initiative to keep productive and contribute to completing operational tasks.
• Must love massage since that's our business!
• Must have a great smile and friendly personality!
• Be available evenings and weekends.

All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.