Administrative Coordinator - Robert Half

This role involves interaction with members, maintaining databases, and implementing strategies for member retention.

Responsibilities:

• Maintain and update member information, ensuring the accuracy of records in our CRM system.
• Regularly process sustaining and one-time gifts using Raisers Edge and commit gifts into Raisers Edge on a daily basis.
• Manage the EFT and Credit Card decline process, including generating and sending email notifications, text messages, and conducting follow-up calls.
• Implement strategies to retain monthly donors and convert donors from Credit Card to ACH, as developed by the Membership Manager.
• Coordinate donor acknowledgements and other mailings, including membership renewals, anniversary cards, additional solicitations, and other related components.
• Respond promptly to member calls and emails, ensuring all issues are resolved in a timely and efficient manner.
• Support the membership team during on-air fundraising drives, including writing and editing fundraising copy for various distribution channels.
• Maintain the database hygiene in both of the stations fundraising CRM systems, specifically, Raiser’s Edge and other related CRM plugins.
• Process matching gift and payroll deductions, and maintain matching gift donor and employee relationship records in Raiser’s Edge.
• Proven experience in an administrative role within the non-profit sector
• Proficient in using CRM software for donor management and engagement
• Excellent communication skills, both written and verbal
• Experience with Blackbaud Raiser's Edge NXT.
• Strong data entry skills with a high degree of accuracy
• Ability to multitask and prioritize tasks effectively
• Demonstrated problem-solving skills and initiative
• Familiarity with the non-profit industry and its administrative needs
• Ability to work in a team and collaborate with different departments
• Strong organizational skills and attention to detail
• Willingness to learn new software and systems as needed
• Ability to maintain confidentiality of sensitive donor information
• Commitment to the mission and values of the non-profit organization