Associate Account Manager

Overview:

Salary Range: $40,000 - $44,000

Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

Position Summary: Entry level position in which the primary responsibility is collections of early stage delinquent accounts in the Extended Credit portfolio within a regional business unit. Position will be responsible for directing and coordinating EC collections; evaluating, recommending and implementing solutions to resolve delinquency issues; and promoting and marketing Credit Sales programs to Franchisees and customers, while preparing for the potential role of an Associate Account Manager.

Responsibilities:

Position Responsibilities:

• Collection of EC accounts to achieve established Corporate/Regional goals
• Extensive phone contact collecting on active delinquent accounts
• Coordinate collection efforts with Franchisee network
• Coordinate product return with Account Managers/Senior Account Manager
• Report and consult with management on major issues
• Achieve assigned delinquency/loss goals and metrics
• Answer field and customer questions
• Resolve credit/payment problems
• Assist in promoting Credit Sales programs and promotions

Qualifications:

Requirements:

• High school diploma.
• 2 years customer service or collections preferred
• Bachelor’s degree is preferred

Business understanding and demonstrated skills and knowledge in:

• Credit and collections
• Communications – verbal and written
• Computer applications
• Negotiation

The following individual skills and characteristics are particularly important:

• Analytical
• Standards and Ethics
• Approachable
• Decisive
• Collaborative

Working with Snap-on has benefits! Company-paid benefits include:

• Medical, basic dental, basic life, basic accidental death, and dismemberment coverage
• Short term and long-term disability, Employee Assistance Program
• Business travel accident insurance
• Other health education programs including smoking cessation, annual wellness screening and seasonal flu shot
• Market competitive compensation with rewards for high performance and special skills
• Bonus, incentives, awards, or sales commissions depending on position and level
• Base pay progression through lateral & promotional development on both managerial and technical career paths
• Paid time off, vacation, and paid holidays
• Tuition Assistance Plan
• Employee Stock Purchase Plan – annual optional enrollment period
• Retirement programs including 401(k) Plan with matching employer contributions

Will be required to pass an immediate drug test upon offer.

Working Environment: Normal office environment

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

For additional information please reference our careers website at Careers | Snap-on Incorporated