Senior Services Field Manager, Amazon Business Services, ABServ
Amazon New York
Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive.
At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries.
This is a customer-facing role with approximately 50% travel to support on-site deployments and customer engagements. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams.
Organize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers
Develop and maintain relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners, monitor their performance, and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction, service utilization, and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service delivery
Develop scalable processes and systems to support the rapid growth of the services team
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries.
Unlock your career potential.
As a Senior Services Field Manager, you will be responsible for leading the launch and ongoing performance of new service offerings within your assigned region, while also playing a critical role in developing mechanisms to sustain the rapid growth of the services team.This is a customer-facing role with approximately 50% travel to support on-site deployments and customer engagements. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams.
Additionally, you will monitor and drive the performance of critical customer, service provider, and ASIN/ Inventory health KPIs.
Key job responsibilitiesOrganize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers
Develop and maintain relationships with customers to understand their needs and ensure a successful service experience
Manage service provider partners, monitor their performance, and work collaboratively to address any issues
Track and report on key metrics related to customer satisfaction, service utilization, and product sales
Identify opportunities to improve existing service offerings and develop recommendations for new services
Assist with sales activities such as customer presentations and proposal development as needed
Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service delivery
Develop scalable processes and systems to support the rapid growth of the services team
Mentor and provide guidance to more junior members of the services team
Contribute to the strategic direction of the services business, including identifying new opportunities for expansion- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience proactively growing customer relationships within an account while expanding their understanding of the customer's business
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,800/year in our lowest geographic market up to $176,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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