Collections Specialist

COLLECTIONS SPECIALIST

Anna Parson at Robert Half is seeking a sharp, articulate, effective Collections Specialist to handle all aspects of Business-to-Business (B2B) collections, ensuring optimal cash flow and reduced financial risk in a respectful, professional manner for a growing Construction Services firm in the Melville area.

As the Collections Specialist you will:

1. Manage assigned portfolios of commercial accounts; initiate collections on past-due accounts.
2. Monitor customer account details to identify and investigate discrepancies.
3. Document all customer communications and activities in the CRM/ERP system.
4. Negotiate payment schedules and plans that comply with company policy.
5. Review and submit accounts to third-party collections or legal department, if necessary.
6. Accomplish cash collection goals while ensuring fair treatment of customers.
7. Respond to incoming customer calls and provide necessary assistance.
8. Collaborate with accounts receivable department and sales teams to resolve billing and collection issues.

Collections Specialist must have B2B Collections experience and excellent verbal and written communication skills. This position offers competitive pay and benefits, along with an opportunity to contribute directly to a thriving company's success.

1. Proven experience as a Business-to-Business Collections Specialist or a similar role in accounts receivable.
2. Exceptional negotiation and decision-making skills.
3. Outstanding written and verbal communication skills.
4. High degree of attention to detail and trustworthiness.
5. Proficient in CRM or ERP systems and comfortable with learning new financial systems.
6. Familiarity with relevant legal regulations, i.e., Fair Debt Collections Practices Act (FDCPA), is a plus.