Front Desk Receptionist

Reports To: Office Manager / Practice Manager

Job Summary:

The Front Desk Healthcare Receptionist is responsible for managing the front desk operations of a healthcare facility, including greeting and assisting patients, handling patient scheduling, answering phones, and managing patient records. The ideal candidate will be professional, courteous, and efficient, with a strong commitment to providing excellent patient care.

Key Responsibilities:

• Patient Reception: Greet patients and visitors warmly as they arrive at the facility, ensuring a welcoming and professional environment.
• Appointment Scheduling: Manage patient appointments, including scheduling, rescheduling, and cancellations, while optimizing the provider’s schedule.
• Patient Check-In/Check-Out: Assist patients with the check-in/check-out process, including verifying insurance information, collecting co-pays, and providing necessary forms.
• Phone Management: Answer incoming phone calls, address patient inquiries, direct calls to the appropriate staff, and take messages as necessary.
• Administrative Support: Maintain accurate patient records, process medical forms, manage correspondence, and perform other clerical duties as required.
• Billing and Payments: Handle patient billing inquiries, process payments, and ensure accurate financial records.
• Coordination: Collaborate with healthcare providers and other staff to ensure seamless patient care and efficient office operations.
• Confidentiality: Ensure all patient information is handled in compliance with HIPAA regulations and maintain the confidentiality of sensitive information.

Qualifications:

• Education: High school diploma or equivalent required. An associate’s degree or certification in medical office administration is preferred.
• Experience: Previous experience in a medical office or healthcare setting preferred. Experience with electronic medical records (EMR) systems is a plus.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using office equipment (e.g., computers, fax machines) and software, including Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Personal Attributes: Compassionate, patient-focused, and detail-oriented with a high level of integrity and professionalism.

Work Environment:

• This position is primarily office-based with some potential exposure to clinical areas. The role may require sitting for extended periods, occasional standing, and walking. Light lifting (up to 20 pounds) may be required.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan options
• Opportunities for professional development and career advancement