Billing/Collections Specialist

You will also address and resolve billing issues, reduce A/R delinquencies, and perform miscellaneous collection tasks.

Responsibilities:

• Conduct outbound collection calls professionally, aimed at maintaining and enhancing customer relationships
• Oversee open accounts for ongoing collection activities
• Resolve client billing issues and manage accounts receivable delinquency, ensuring excellent customer service delivery in a timely manner
• Initiate email/mail correspondence to clients to stimulate payment of overdue accounts
• Implement measures to promote prompt debit payments
• Process payments and handle requests for credit
• Recognize and discuss factors leading to account delinquency with management
• Generate reports for credit card declines, credit card expiration, delinquency letters, shut off, etc.
• Carry out any other job duties as assigned
• Collaborate with operations, dispatch, and billing teams to address issues.
• Proficient in billing systems and processes, with a proven track record in a similar role.
• Strong experience in credit and collections, with the ability to manage and track outstanding payments effectively.
• Ability to manage multiple tasks simultaneously, ensuring all billing details are accurate and up-to-date.
• Excellent communication skills, both written and verbal, to liaise effectively with both clients and team members.
• Strong problem-solving skills, with the ability to identify and resolve billing discrepancies quickly and efficiently.
• High level of accuracy and attention to detail, particularly when dealing with financial data.
• Good understanding of financial regulations and legislation related to billing and collections.
• Proficiency with computer software programs such as Office Suite, and any specific billing software used within the industry.
• Ability to work independently as well as part of a team, demonstrating strong collaborative skills.
• Good organizational skills, with the ability to prioritize tasks according to urgency and importance.
• Willingness to stay updated with the latest industry trends and changes in regulations related to billing and collections.