Customer Service Specialist / Front Desk Receptionist

apartmentIn Motion O.C. placeFountain Valley scheduleFull-time calendar_month9/17/24

In Motion O.C. opened with a vision to create cutting edge care and customer experience, and to lead the industry in both categories.

According to Yelp and Google, the mission has been accomplished, as In Motion O.C. is #1 in the nation in both review sites in the physical therapy category. We also won the Spectrum Award for Customer Satisfaction.

In Motion O.C. is a company where you know that your work matters – where we make a difference in the lives of everyone who walks through our doors. We are growing rapidly in size and in our following. There is an amazing energy that is palpable.

Our Core Values are 1) Integrity, 2) Caring Environment, 3) Positive Attitude, 4) Growth, 5) Teamwork and 6) Excellence. We take these 6 values very seriously. Our culture means the world to us. Each amazing member of our team is caring, energetic, engaged, positive, hardworking, motivated, friendly, and enthusiastic.

Yes, the standards are high!

Position Summary:

Energetic Customer Service Specialist and occasional Front Desk, both in person and virtually, who can provide efficient, organized, and excellent customer service for all incoming and outgoing clients in person, virtually, and on the phone.
This person specializes at creating a friendly and receptive environment and has a passion for delivering excellent administrative support who is also responsible for addressing any patient needs to make certain they have a positive and informative experience at our clinic starting from the intake process and even beyond completion of treatment.

You are the patient advocate to ensure their success daily, handle/resolve any patient issues or complaints in a timely manner. Working on building a patient positive relationship so they always have someone to turn to if they do have any feedback or concerns.

This is done by attentively listening, being kind, empathetic, and doing everything in one’s power to serve each patient efficiently and accurately. Must be able to work the hours/days of Monday through Friday 9:00am – 6:00pm, but have flexibility to work earlier shift if needed.

Must be ok working from the Irvine location as needed.

Daily Duties:

Ensuring an excellent customer experience for our clients
Warmly greet patients incoming and outgoing in person or virtually. Patients are always first!
Check-in new patients, ensuring all documents are signed and collected for a smooth transition to the Physical Therapist
Schedule and rescheduling all follow up appointments based on our scheduling rules
Collect patient copays
Using Electronic Medical Records software
Heavy inbound/outbound calls
Warmly answering phones
Being a good listener and helping phone prospects to schedule their first appointment.
Obtain client’s information, at the same time building rapport
Help existing patients when they call in.
Foster a strong, professional, and positive communication with all peers and customers.
Discussing insurance benefits with new patients as needed
Sometimes going over financial obligations in person with new patients
Willing to have fun and engage in a high energy and collaborative work environment

Qualifications:

We are specifically looking for someone with ALL of the following characteristics:

Sympathetic and Empathetic Attitude, Energy and Personality. Outgoing and a Cheerleader for our patients/clients
Natural ability and desire to give outstanding customer service
A minimum of 3 years of Customer Service experience
Strong communication skills
Possess an assertiveness and is comfortable overcoming objections aimed to increase conversions.
Humble and empathetic
Strong work ethic
Reliable
Ability to prioritize and complete tasks in order of need
Computer and English Fluency
Multi-tasking
Physical Therapy experience is desirable

If you are a great fit for the above position, we want to hear from you!

Job Type: Full-time

Benefits:

Paid time off
Paid Holidays
Health insurance
Dental insurance
Vision insurance
401K

Schedule:

8 hour shift
Monday to Friday

Work Location: Fountain Valley with travel to Irvine as needed

local_fire_departmentUrgent

Front Desk Receptionist/Test Center Proctor

apartmentStanbridge UniversityplaceAlhambra (CA), 28 mi from Fountain Valley

Primary function as the Front Desk Receptionist/Test Center Proctor, while performing a wide range of administrative and office support activities for administration to facilitate the efficient operation of the organization. Always, keeping...

starFeatured

Receptionist

apartmentRobert HalfplaceBurbank, 40 mi from Fountain Valley

A company is seeking a friendly, organized, and reliable front desk receptionist to join their team. In this role, you will be responsible for greeting guests, managing both telephone and face-to-face interactions, scheduling appointments...

business_centerHigh salary

Receptionist-Collision Center

placeRiverside, 29 mi from Fountain Valley

for our Collision Center ensures to have all customers that call in have a pleasant first response from our Front Desk Receptionist. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience. Automotive...