Manager, Practice Operations - ENT

Position Summary:

Manages human, financial, and materials resources in a team relationship with the Physician Lead and Director/Physician Practices or COO or Senior Manager, Practice Operations to deliver high quality, customer focused cost effective, responsive health care services in an outpatient clinic setting to ensure patient and staff satisfaction in support of the mission and goals.

Responsibilities:

• Responsible for approximately 4-15 physicians and 15-40 team members.
• In cooperation with the Physician Lead, assists in development and oversight of standards compliance for the designated scope of the outpatient clinics of the Service Line within the parameters established by OHPG. Identifies issues in service and coordinates action plans with the Service Line Physician leadership and the Director/Physician Practices or COO or Senior Manager.
• Ensures compliance with all regulatory and accreditation mandates to which the organization is subject, company policies, procedures, and programs, ensuring consistent application within their service line(s). Reviews and implements policies, procedures and programs.
• Develops and manages annual operational and capital clinic budget in cooperation with the Physician Lead and Senior Manager.
• Allocates and authorizes appropriate expenditures. Responsible for management of actual performance against budget providing analysis of material variances to Administration.
• Maintains an effective revenue cycle and other systems to maximize revenue.
• Administers methods to enhance efficiency and quality of practice operations, including the Patient-First Initiative, in collaboration with the Physician Lead, and Senior Manager, creating an environment consistent with management values.
• Works with the Lead Physician of the practice, ensures appropriate access, flow and scheduling of patients.
• Works with the Leadership Team in the service line to provide seamless care throughout the continuum.
• Works in cooperation with leadership to coordinate and develop long-range strategic plans for the clinic operations within the service line strategic plan in collaboration with the Physician leadership.
• Hires, trains, supervises, evaluates and develops practice staff in accordance with established Human Resources Guidelines.
• Develops lead staff for each clinic. Builds a well-functioning team focused on the needs of the patient.
• Ensures quality metrics are met in the practice setting.
• Directs and oversees maintenance of physical facility to ensure appropriate operations, appearance, and security. Evaluates, recommends and plans for future space.
• Negotiates, communicates and coordinates with the Service Line and other departments to implement operational changes and new initiatives.
• Interprets, ensures and facilitates information exchange within the Service Line. Facilitates and promotes open communication within the Service Line. Analyzes and prepares appropriate responses and actions.
• Researches, analyzes and maintains data collection system required to administer Service Line operations.
• Participates with Marketing and Sales Department in Service Line promotion to enhance organizational growth and becomes involved in community affairs that enhance the image of the Service Line and OHPG/Orlando Health.
• Ensures coverage of roles during staff shortages, vacations, sick or other leaves in order to assure continuity in patient care.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Qualifications:

Education/Training

Bachelor degree in a healthcare, business or related field; or Four (4) years of directly related work experience may substitute for the bachelor degree (in addition to the requirements listed in the experience section)

Two (2) years of health care experience, to include one year in a lead or supervisory role.