Senior Analyst-Technical Support
Robert Half Berkeley Heights
We are seeking a Desktop Support Analyst based in Woodbridge, New Jersey. This role focuses on offering technical support to computers both remotely and on-site, covering areas such as troubleshooting computer hardware, peripherals, and software applications.
This role falls under a contract to hire employment opportunity and is ideal for individuals skilled in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Windows 11, MS Windows 10, Windows Server 2019, PowerShell Scripting, and Python Scripting.
Responsibilities:- Provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.
- Utilize administration knowledge of Windows 10/11, Server 2019 or newer.
- Write Windows batch, PowerShell, or Python scripts.
- Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas.
- Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software, and technology deployments.
- Perform demonstrations of technology solutions to Staff.
- Contribute feedback to improve IT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues.
- Offer general hardware support for Desktop/Laptop, Mobile Device.
- Utilize ServiceNow, ITSM, or other major ticketing system experience.
- Communicate effectively both verbally and in writing. • Minimum of 5 years of experience in a Desktop Support Analyst role or similar IT support role
- Proficiency with Citrix Technologies and Dell Technologies
- Experience with EO/IR systems
- Knowledge and experience of working with Mac Computers and Microsoft products
- Proficiency with Active Directory and Computer Hardware
- Experience with Configuration Management and Deployments
- Demonstrated ability in Deskside Support
- Familiarity with Windows 11, MS Windows 10, and Windows Server 2019
- Experience with PowerShell Scripting and Python Scripting
- Excellent problem-solving skills and the ability to prioritize tasks
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Bachelor's degree in Computer Science or a related field is preferred.
Robert HalfBerkeley Heights
Job Summary
The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.
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