Production Management / Deskside Support
Seven Seven Softwares Jersey City
Responsibilities include:-
Remotely assist a dispatched tech with installation, troubleshooting and problem resolution.-
Assist with hardware configuration, installation, removal, relocation, and reassignment.-
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.-
Provide remote support for Jersey City/NYC infrastructure projects involving assets securing, data cleansing and evidence collection for equipment relocation or removal.-
Ticket administration, timely updates, accurate closures, and queue management.-
Verify the dispatched technician, work order, targeted equipment, and location.-
Record the dispatched technician onsite check-in and check-out times.-
Document all work activities, asset information and evidence collection.-
Take ownership of ticket that requires customer follow-up.-
Follow-through on tickets that require 3rd party resolver or escalation.-
Available to support off hours/weekend onsite and remote activities.-
Assist with onsite secure shipping and asset disposal events.-
Perform hardware survey and inventories.-
Good knowledge of IT equipment hardware and peripherals.-
Good knowledge of PC internal components including depreciated and current models.-
Working knowledge of operating systems, protocols, desktop admin and MS office suite.-
Basic understanding of networking devices, and TCP/IP protocols.-
Adept at reading and interpreting knowledge base documents, technical manuals, and procedural documentation.-
Bachelor's degree and/or extensive relevant experience.-
Minimum of two years of proven work experience as a computer technician and end user services, working within a team-oriented, collaborative environment.-
Excellent Microsoft Windows, Office support and troubleshooting experiences.-
Excellent verbal and written communications skills.-
Intermediate knowledge of network architecture and topologies-
Remotely assist a dispatched tech with installation, troubleshooting and problem resolution.-
Assist with hardware configuration, installation, removal, relocation, and reassignment.-
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.-
Provide remote support for Jersey City/NYC infrastructure projects involving assets securing, data cleansing and evidence collection for equipment relocation or removal.-
Ticket administration, timely updates, accurate closures, and queue management.-
Verify the dispatched technician, work order, targeted equipment, and location.-
Record the dispatched technician onsite check-in and check-out times.-
Document all work activities, asset information and evidence collection.-
Take ownership of ticket that requires customer follow-up.-
Follow-through on tickets that require 3rd party resolver or escalation.-
Available to support off hours/weekend onsite and remote activities.-
Assist with onsite secure shipping and asset disposal events.-
Perform hardware survey and inventories.-
Identify, trace, and troubleshoot network connections via patch panel (plus to have but not necessary)
Knowledge & Experience:-Good knowledge of IT equipment hardware and peripherals.-
Good knowledge of PC internal components including depreciated and current models.-
Working knowledge of operating systems, protocols, desktop admin and MS office suite.-
Basic understanding of networking devices, and TCP/IP protocols.-
Adept at reading and interpreting knowledge base documents, technical manuals, and procedural documentation.-
Hands-on hardware troubleshooting, remote desktop and phone support experience is a plus.
Qualifications:-Bachelor's degree and/or extensive relevant experience.-
Minimum of two years of proven work experience as a computer technician and end user services, working within a team-oriented, collaborative environment.-
Excellent Microsoft Windows, Office support and troubleshooting experiences.-
Excellent verbal and written communications skills.-
Intermediate knowledge of network architecture and topologies-
Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).?Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line)
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