Customer Service Representative

This opportunity is a contract to hire employment opportunity.

Responsibilities:

• Manage the signing agent network to ensure an exceptional and professional experience for our customers.
• Monitor and follow up on all open signing services assignments to ensure customers’ expectations and turnaround time requirements are being met.
• Process, monitor, and follow up on incoming signing services requests.
• Assist in setting quality expectations for signing services to meet industry guidelines and customer specifications.
• Negotiate with vendors to improve service and decrease costs.
• Handle the signing services box according to department guidelines.
• Recruit qualified signing agents for the signing agent network and manage the acquisition and maintenance of licensing, background checks, and certification.
• Assign signing services, considering experience, fee, turnaround time, and signing agent’s performance.
• Maintain vendor records with background checks, E& O, and signing agent data.
• Provide status updates from vendors and customers in a timely and courteous manner. • Possess strong customer service skills, demonstrating the ability to interact effectively with clients and resolve their queries
• Proficient in data entry, ensuring accuracy and efficiency in updating client records and processing information
• Capable of managing email correspondence, responding to customer inquiries in a timely and professional manner
• Experience with handling inbound and outbound calls, providing prompt and effective service to customers
• Proficient in Microsoft Excel, capable of creating spreadsheets, charts, and reports as required
• Experience in order entry, accurately processing customer orders and maintaining records
• Ability to schedule appointments, managing calendars and coordinating customer meetings effectively
• Familiarity with scanning, ensuring documents are correctly digitized and stored in the company's system