Patient Access Associate

Overview:

Performs registrations, discharges, transfers for all patients, while obtaining/verifying all required information and obtaining the appropriate signatures in a timely manner. Completes and distributes the appropriate forms and informs the patient of other pertinent information.

Qualifications:

Education:

• High School graduate or equivalent required.

Experience:

• Previous typing, word processing, and computer application experience required.
• 1+ years of customer service experience required.
• Medical terminology, medical office, registration or billing experience preferred.

Responsibilities:

Greets patients/family members and offers assistance.

Completes all steps of pre-registration/registration including patient interview, collects insurance information, obtains photo identification and signatures for consent and distributes required patient information.

Coordinates accurate patient data collection to verify insurance eligibility and determines financial obligation, which may include collection of copayments.

Ensures compliance with all applicable HIPAA, Joint Commission, CDC, TMH and state and federal statues, providing required associated literature to patients at all PAS access points.

Responds to all emergency procedures.

Pushes/Assists patients in wheelchairs to the location of the service they need.

Communicates with co-workers and Manager on follow-up or concerns.

Demonstrates an ability to be flexible, organized and function well in a stressful situation.

Prioritizes the order of assisting patients based on the most critical patients first.

Assists with training of new personnel.

Maintains a professional demeanor at all times and demonstrates respect towards all patients, customers, peers and leadership.

Demonstrates an ability to be flexible, willing to work alternative shifts and cover call-ins as needed. May be required to work night or weekend shifts.

Demonstrates superior patient relations and interpersonal skills; demonstrates and appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.

Communicates the mission, vision and goals of the organization and department.

Demonstrates understanding of department policies and procedures.

Arranges self-directed learning and participates in continuing education on an annual basis.

Performs other job related duties and special projects as assigned by the Manager.