Front Desk Receptionist

Overview:

Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

This Front Desk Receptionist role is a full-time hourly position and will be based onsite in Stockbridge, GA

You can read more about us at headlandsresearch.com.

Responsibilities:

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Pulling patient files for next day and filing completed patient records
• Welcoming and assisting patients and visitors in a friendly and professional manner.
• Processing payments to patients in payment system
• Handling basic inquiries and sorting mail & faxes.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Assisting clinical research coordinators on day-to-day research tasks such as requesting patient medical records, processing Primary CareProvider (PCP) letters, and scheduling research appointments.
• Performing other administrative tasks, as required.

Qualifications:

• High School Diploma or GED
• Experience working with Microsoft Word, Outlook, and Excel
• Minimum of 2 years administrative experience preferred in a medical environment; including experience in patient appointment scheduling, visit intake and use of electronic medical records
• Experience in clinical research is a plus