IT Customer Service Representative - Atlanta
Accenture Atlanta
You Are:
The IO Accenture Unit Project is seeking an Entry Level IT Customer Service Representative to provide technical support to customers. The project is a part of the Information Technology Operations job family group.
As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration.You are expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems. Expertise in Customer Technical Support is required, along with proficiency in Customer Satisfaction, Advanced proficiency in Quality Assurance (QA), and Advanced proficiency in other skills.
- Develop and maintain strong relationships with customers to ensure their technical support needs are met
- Troubleshoot and resolve technical issues reported by customers
- Provide timely and accurate responses to customer inquiries
- Collaborate with cross-functional teams to identify and implement process improvements
- Stay up-to-date with the latest industry trends and technologies to continuously enhance customer support
Dallas (GA), 22 mi from Atlanta
Overview:
Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team!
*Shift: Tuesday - Saturday; 10am - 7pm*
Who is Ragsdale Heating, Air, & Plumbing?
We keep growing because we...
CorDxAlpharetta, 17 mi from Atlanta
CorDx is seeking a Customer Service Representative to join our team. The Customer Service Representative's daily tasks will include answering questions, guiding customers through troubleshooting, helping customers choose products, and handling...
Robert HalfRiverdale (GA), 21 mi from Atlanta
We are in search of a Customer Service Representative to join our team in the Financial Services industry, located in Riverdale, Utah, United States. As a Customer Service Representative, you will be tasked with managing inbound and outbound...