Sr Mgr, Quality Improvement & Patient Safety

Responsibilities:

Join us and be part of something special. Help us provide comprehensive services that include primary care, health coaching, physical medicine, care navigation, and more.

As a Quality Improvement and Patient Safety Manager, you will lead the continuous efforts to enhance the effectiveness, efficiency, and safety of Wellness Healthcare services delivered to patients with a goal of preventing errors, reducing harm, and improving patients' outcomes.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a: HEART FOR PEOPLE... desire to focus on patient care and patient relationships?

PASSION FOR RESULTS... adaptability and reasoning skills?

• 10+ years related experience in primary care setting
• Well-versed in clinical operations such as CLIA regulations for waived testing, laboratory specimen collection and handling, OSHA, infection control, vaccine administration, storage, and handling.
• Proven track record of continuous quality improvement initiatives
• Ability to research and implement state health regulations and requirements as it relates to communicable disease reporting, COVID response, or other outpatient clinic services.
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• Demonstrated achievement with change management and quality improvement initiatives
• Thorough understanding of the healthcare environment and specific knowledge of primary care practice management
• Experience in a mid to large, multi-system clinic organization

What is the work?

• Accountable for performance of all clinical operations and outcomes related to patient safety programs and practices
• Responsible for compliance policies and procedures
• Collaborates with key stakeholders, Medical and Operations Director on initiatives to achieve and maintain compliance and safety
• Provides initial and ongoing support training for clinical staff around policies, procedures, workflows, proper medical equipment use, and point of care testing, as it relates to safety
• Ensures all sites are actively adhering to OSHA guidelines
• Leads all safety audits including OSHA and annual risk assessments. Coordinates with clinical leads and region leaders to address deficiencies
• Leads reviewing incident reports, near misses, filed To ensure proper resolution, educational, or coaching interventions
• Performs root cause analysis on incidents, develops action plan to prevent further incidents
• Responsible for continuing to develop and maintain a patient and partner safety conscious work environment and supporting continuous improvement initiatives as needed
• Monitors and improves compliance and safety program for organization
• Maintains professional and technical knowledge; reviews professional journals; establishes personal network; participates in educational workshops and professional associations as it relates to compliance and patient safety
• Creates, compiles, and delivers safety reports as needed.
• Effectively facilitates and leads all compliance and safety meetings
• Supervises, coaches, and develops compliance team
• Recruits, hires, and onboards new compliance team members
• Helps develop and comply with a set budget for all areas related to the compliance department

• Bachelor's Degree from a 4-year college or university in Safety, Compliance, Risk Management, Operations, or related field; Or equivalent combination of education, experience, and training.
• 2 to 5 years of related experience in safety and/or compliance in a clinic or health care setting preferred
• Previous supervision or leadership experience preferred

• Current working knowledge quality improvement and safety programs, including OSHA
• Advanced interpersonal skills
• Advanced verbal / written / listening communication skills
• Strong deductive / inductive reasoning and observation skills
• People- and time-management skills
• Ability to manage multiple priorities and shift focus between tasks; adaptability; flexibility
• Ability to maintain confidentiality
• Ability to work well as part of a team

• Travel by car or plane with overnight stays
• Regularly lift up to 20 lbs
• Function in a fast-paced clinic / office environment
• Sit / stand / stoop for extended periods
• Regularly lift up to 20 lbs
• Work extended hours and / or rotating schedules
• Travel for extended periods of time

1. 2024