Sr. Support Engineer 2

We are on the lookout for a Senior IT Support Engineer 2 to join our team in New York. The successful candidate will play a pivotal role in maintaining our IT systems and networks, ensuring business continuity and enhancing overall productivity.

Responsibilities:

• Provide end-user technical support, including troubleshooting and problem resolution for both macOS and Windows Desktop environments.
• Implement, manage, and maintain Microsoft-related technologies such as Windows Server, Active Directory, Exchange, and Office 365.
• Support and manage networks including switches, firewalls, TCP/IP, DHCP, and DNS.
• Implement and support cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, disk encryption, SSO, and MFA.
• Leverage your experience with Cisco Meraki and ConnectWise to further enhance our IT infrastructure.
• Handle Android Development and Citrix Technologies, ensuring smooth operations.
• Master the maintenance and troubleshooting of Mac Computers and Apple Devices.
• Manage and optimize Microsoft and Active Directory operations within the organization.
• Oversee the company's computer hardware and ensure proper configuration management and deployment.

• 6+ years of recent end-user technical support experience, including providing support to executive-level users
• Extensive macOS and Windows Desktop experience
• Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
• Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
• Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
• MSP experience
• US citizen required
• Cisco Meraki
• ConnectWise
• O365