Medical Customer Service Representative

The opportunity to transition to a full-time employee is based on performance and business needs

• Respond to a high volume of incoming telephone calls and referrals.
• Assist patients with scheduling, registering, and canceling appointments.
• Accurately document caller information and route calls to appropriate departments.
• Identify and escalate urgent issues or operational needs as appropriate.
• Navigate electronic medical records (EMR) systems to ensure patient information is current and correctly entered.
• Meet and exceed quality assurance and regulatory compliance standards.
• Deliver superior customer service while adhering to documented protocols and guidelines.
• Utilize reference documents and knowledgebase tools to communicate accurate information about services.
• Manage multi-line telephone systems effectively and perform additional department duties as assigned.

• Education: High School Diploma or GED equivalent.
• Experience: Base role: Minimum of six months of customer service experience, preferably in a medical office or call center setting. Higher level roles require a minimum of 2 years of call center and healthcare experience.

Skills:

• Typing speed of 40 words per minute.
• Strong verbal and written communication skills.
• Ability to handle complex software systems and accurately input data.
• Excellent active listening and problem-solving abilities.
• Composure under pressure and respect for diverse patients and clients.