Customer Service Representative

We are seeking a Customer Service Representative to join our team in Carrollton, Texas. This role offers a contract to hire employment opportunity in a customer-focused environment. As a Customer Service Representative, you will be the first point of contact for our customers, working to resolve inquiries and issues efficiently and effectively.

• Provide exceptional support and service to customers via phone, email, and chat.
• Accurately enter customer orders into our system, ensuring all relevant details are captured and processed efficiently.
• Respond to customer inquiries promptly, identifying and assessing their needs to achieve satisfaction.
• Handle customer complaints, providing appropriate solutions and alternatives within established guidelines, and ensuring follow-up for resolution.
• Maintain and update customer records, tracking interactions and documenting pertinent information.
• Collaborate with other team members and departments to resolve complex customer issues and escalations.
• Generate quotes for products or services based on customer requirements and pricing guidelines.
• Stay informed about company products, services, and policies to provide accurate information and support to customers.
• Identify opportunities for process improvement and contribute to the development of best practices.
• Uphold a positive and professional image in all customer interactions. • Proficiency in Microsoft Excel and Microsoft Word
• Experience in a call center customer service role
• Ability to handle inbound and outbound calls efficiently
• Strong data entry skills
• Ability to schedule appointments effectively
• Excellent customer service skills
• Experience in answering inbound calls
• Ability to handle customer queries via email correspondence
• Experience in order entry
• Ability to multi-task and manage time effectively
• Strong verbal and written communication skills
• High level of patience and professionalism when dealing with customers
• Strong problem-solving and decision-making skills
• Ability to work in a team environment