Team Leader Integration Center - 3rd Shift

Overview:

Team Leader, Integration Center

Leads configuration/depot team ensuring strategic direction is followed and coaching is completed for success. Identifies and completes training for technicians to perform their jobs and ensure maximum productivity. Generates daily and weekly KPI reports to present to the management team.

What We Do

That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities:

• Works closely with Director and managers to provide direction and growth strategies for the zone.
• Assigns tasks based on technician skills and ensures they are current on training and development to meet industry and manufacturer’s standards.
• Communicates with various departments including sales and product management on status of orders

• Provides continuous feedback on performance.
• Conducts annual performance evaluation.
• Develops and monitors goals and implements improvement plans as needed
• Ensures timely and accurate tracking of hours worked and paid time off through weekly payroll submissions.
• Identifies and completes training for technicians to perform their jobs and ensure maximum productivity.
• Assists with problem solving/resolution and supports continuous improvement initiatives
• Generates daily and weekly reports to present to the management team and to supporting departments
• Maintains reports to keep records and to find trends.
• Provides quality-related data to other departments as needed.
• Performs all other duties or special projects as assigned

Min: USD $65,500.00/Yr.

Max: USD $83,129.00/Yr.

Qualifications:

1. 8 years work experience and technical certifications are a plus.

• Leadership skills with ability to manage and develop a team
• Strong understanding of and working knowledge of the value-added technology industry
• Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, and creating spreadsheets
• Advanced technical aptitude with ability to absorb and apply newly learned technical skills
• Acute understanding of IT services with ability to manage configuration services
• Knowledge of Lean methodologies with ability to utilize within the configuration center
• Advanced Access skills to work with databases and reports
• Attention to technical details with ability to perform research on technical issues using a variety of tools
• Advanced troubleshooting and problem-solving skills.
• Customer oriented with ability to listen to and anticipate needs of the customer
• Attention to detail in composing, keying, and proofing professional business materials, such as root cause analysis reports
• Articulate with ability to express oneself clearly and professionally in written and oral communication
• Adaptable with ability to switch tasks based on shifting priorities
• Analytical with ability to draw conclusions from data, systematic and rational
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
• Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems
• Interpersonal skills with ability to work well with all levels of the organization
• Intuitive with ability to perceive others' feelings and motives quickly from subtle signals
• Supportive mentor with ability to guide and develop team members
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
• Quick study with ability to master a situation or learn new things with minimum direction or training