Receptionist

A strong commitment to providing excellent & friendly customer service with a passion for our organization's cause is paramount. This role requires organizational skills and the ability to communicate effectively with various stakeholders and a diverse population.

Responsibilities:

• Answer and direct phone calls in a polite and friendly manner
• Welcome visitors in a warm and friendly manner, and answer any questions visitors have
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
• Maintain the general office filing system
• Use Microsoft Office Suite (Word, Excel, Outlook) to execute tasks
• Provide excellent customer service
• Scheduling appointments
• Demonstrated experience in Receptionist Duties, especially within the non-profit sector
• Experience as a Part-Time Receptionist would be beneficial
• Proficiency in managing Multi-Line Phone System and handling inbound calls
• Ability to conduct Phone Screens effectively and with a detail-oriented approach
• Expertise in managing Direct Phone Calls and Multiple Phone lines
• Strong understanding of Phone Etiquette and ability to handle Phone Inquiries with a detail-oriented approach
• Experience in managing Phone Messages and efficient use of Phone System
• Ability to maintain a Pleasant Phone Manner and exhibit detail-oriented Phone Etiquette at all times
• Knowledge of Telephone Answering System and ability to perform Telephone Triage when necessary
• Proficiency in Paper Filing and Numeric Filing
• Proficiency in Microsoft Outlook and Microsoft Excel, including knowledge of Excel Formulas
• Ability to manage Mail, Messages, and Deliveries according to Delivery Schedule
• Previous experience in a role where managing multiple tasks simultaneously was required
• Excellent organizational skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team.