Customer Service Specialist
Join Our Dream Team! Customer Service Superstar Wanted
Welcome to In Motion O.C., where we don’t just do physical therapy—we change lives! Our 10,000+ square foot, state-of-the-art facility in Irvine (with locations in Fountain Valley, Huntington Beach, and Fullerton—and growing!) is ranked #1 in the nation on Yelp and Google Reviews.
Our mission? To give hope, healing, confidence, and joy to others. If that excites you, keep reading!
What We Value:
We take our Core Values seriously—they shape our culture and make our team amazing:
💙 Integrity – Doing the right thing, always.🤝 Caring Environment – Supporting patients and each other.
😊 Positive Attitude – Bring the good vibes!
📈 Growth – Always improving.
💪 Teamwork – We win together.
🏆 Excellence – Be the best at what you do.
If you love helping people, problem-solving, and keeping things running smoothly, this might be your perfect fit!
The Role: Customer Service Specialist
You’ll be the go-to person for patients, ensuring they have an exceptional experience from their first phone call to their last appointment (and beyond!). Think of yourself as a mix between a patient advocate, scheduling guru, and friendly problem-solver—making sure every patient feels valued, heard, and supported.
📍 Location: Fountain Valley⏰ Schedule: Monday - Friday, 10 AM - 7 PM
Your Daily Superpowers:
📞 Handle lots of inbound & outbound calls (with a smile!)📅 Schedule & reschedule appointments like a pro
💻 Use Electronic Medical Records software (don’t worry, we’ll train you!)
🎧 Be a great listener & help phone prospects book their first visit
🤝 Build strong relationships with new & existing patients
💰 Go over insurance benefits & financials (as needed)
🎉 Bring high energy & fun to a collaborative workplace
What We’re Looking For:
We need someone with ALL of these traits (yes, all!): ✅ Empathetic & energetic – A natural cheerleader for our patients
✅ Customer service rockstar – At least 3 years of experience✅ Excellent communicator – Can you turn an objection into a yes?
✅ Reliable & hardworking – You get things done!
✅ Multi-tasking master – You thrive in a fast-paced environment
✅ Tech-savvy – Comfortable with computers & software
✅ Bonus points if you’ve worked in physical therapy, chiro, or dental
If you LOVE people, have a passion for helping others, and want to be part of an amazing team, we want to meet you!
Why You’ll Love Working Here:
💰 Competitive pay + 401K🏖 Paid time off & holidays
🩺 Health, dental & vision insurance
🎉 A fun, high-energy team that supports you!
If you’re ready to make a real difference while working in a positive, team-first environment, apply now! 🚀