HOPE Village Client Aide Security Support
Description
DEPARTMENT: Social ServicesLOCATION: Longview
POSITION TITLE: HOPE Village Client Aide Security Support
COMPENSATION: $20.00 (HOURLY)
STATUS: Regular Non-Exempt Full-Time / Part-Time / On-Call
SHIFT: Graveyard/Weekends/Weekdays
GENERAL STATEMENT :
The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.
EDUCATION AND WORK EXPERIENCE: HS Diploma or GED
Documented experience in public contact / Customer ServiceDocumented experience in homeless services (or related experience).
WA Driver's License
Strong Human relations skills; trauma-informed care
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: An ability to engage with diverse populations in a respectful and culturally responsive manner
Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.Successful completion of periodic retraining and re-approval are required for continued employment.
Complete safety orientation and comply with L/I requirements regarding chemicals and hazardous waste
Demonstrated ability and willingness to consistently communicate and work well with staff and residents from a variety of racial, cultural and economic backgrounds and with various religious beliefs, traditions, lifestyles, sexual orientations, age variance and differing abilities.
An ability to engage with diverse populations in a respectful and culturally responsive manner.Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
Self-starter, persuasive, and compassionate.
Understanding of basic conflict resolution.
Detail oriented - highly organized - multitasker.
Strong use of the English language in verbal and written communication -spelling- 90% Grammar 85%Ability to work in a fast-paced environment and maintain poise under pressure.
Client centered mindset.
Commitment to keeping client information confidential.
Possesses a valid Washington State Driver's License and has the ability to pass The Salvation Army driver requirements.
Must successfully pass the background/reference check process
Ability and willingness to understand and fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults and children.Obtain documentation of current TB test.
Complete the Bloodborne Pathogen training within 90 days of employment.
SOFTWARE-RELATED SKILLS: Outlook, Microsoft Word
Working knowledge of integrated database applications and/or ability to use new software programs with basic trainingSCOPE OF POSITION:
Within the HOPE Village Emergency Housing Program, the "Client Aide is responsible for completion of various assigned tasks including, but not limited to: Gate duty, shower and laundry management, resident well checks, living unit clean outs, groundskeeping, assisting with security rounds.
The "Client Aide Security Support" works closely with Northwest Enforcement Security Staff in the safety and security of residents and facilities of the HOPE Village Program. Whether providing basic needs services, or de-escalating negative client interactions, the position receives daily supervision from the HOPE Village Program Coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Ability to safely follow instructions pertaining to the use and storage of all workplace chemicals
Ability to conduct visual inspections of the workplace on a continuous basis, through direct observation, walking inspections and the use of video monitorAssists HOPE Village Security Staff Northwest Enforcement (NWE) in all related duties ensuring client and facility safety
Reports directly to Program Manager on duty / On Call
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