Bell Attendant

Job Summary:

Primary responsibilities include: driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

Responsibilities:

QUALIFICATIONS:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information maps and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.
• Access to back of house areas of the hotel and sensitive information
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises including the Hotel Safe Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement

Property Details:

Renaissance Charleston Historic District Hotel is located in the heart of historic downtown Charleston. Guests can take a refreshing plunge in the pool or grab a bite to eat at the on-site restaurant. The property is located 3 blocks away from the City Market and King Street shops

All rooms are elegantly furnished and have marble bathrooms. Each comes with a 32-inch flat screen TV with cable and satellite channels. There is a mini-bar along with tea and coffee making facilities in every room.

Room service and a concierge are available. 2,759 of meeting and event space is offered.

Company Overview:

Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan