Customer Service Representative

We are offering a long term contract employment opportunity in the waste, refuse and environmental waste management industry in Victor, New York, 14564, United States. The role is for a Customer Service Representative who will be integral in handling customer inquiries and maintaining customer records with efficiency and accuracy.

• Responding to customer inquiries through inbound calls and email correspondence
• Ensuring accurate data entry and maintenance of customer records
• Providing exceptional customer service in all interactions
• Managing inbound and outbound calls effectively
• Using Microsoft Excel and Microsoft Word for tasks as required
• Processing orders and scheduling appointments when necessary
• Monitoring customer accounts and taking necessary actions
• Working in a call center environment and providing top-notch customer service. • Proficiency in answering inbound calls, demonstrating effective communication skills and prompt response times
• Previous experience in a call center customer service role, with a strong focus on delivering high-quality customer experiences
• Demonstrated ability in providing exceptional customer service, with a focus on customer satisfaction and retention
• Excellent data entry skills, with a high level of accuracy and attention to detail
• Ability to manage email correspondence professionally and efficiently, ensuring timely responses and resolution of queries
• Experience with both inbound and outbound calls, maintaining composure and professionalism in all interactions
• Proficiency in Microsoft Excel, with the ability to create, edit, and manage spreadsheets
• Proficiency in Microsoft Word, with the ability to create, edit, and manage documents
• Experience in order entry, ensuring accuracy and efficiency in processing customer requests
• Ability to schedule appointments, managing and prioritizing multiple bookings effectively.