Account manager/sales

We are offering an exciting opportunity in the Consumer Products industry, located just outside of Albany, New York. We are seeking an account manager/sales who will be instrumental in maintaining customer relationships, resolving inquiries, and overseeing the accuracy of customer accounts.

Responsibilities:

• Ensure prompt and efficient processing of customer credit applications
• Keep customer credit records up-to-date and accurate
• Address customer inquiries and route them to the appropriate sales staff when necessary
• Track shipments in coordination with suppliers, forwarders, brokers, and warehouse representatives
• Provide customers with updates on lead times, shipping schedules, and delivery dates
• Assist in resolving any quality or return issues and obtain authorization for returns from suppliers
• Prepare and manage necessary documentation including purchase orders, packing lists, credit memos, debit memos, and invoices
• Complete necessary import/export forms and other documentation as required
• Use strong computer skills, especially in Microsoft Excel, for various administrative tasks.
• Minimum of 2 years of experience in sales administration or account management.
• Proven track record in sales within the consumer products industry.
• Proficient in logistics and distribution management.
• Exceptional ability to build and maintain client relationships.
• Excellent presentation and negotiation skills.
• Proficient in using CRM software and other sales applications.
• Ability to interpret sales metrics and perform data analysis.
• Strong understanding of customer and market dynamics.
• Outstanding verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proactive and result-oriented approach towards work.
• Excellent problem-solving and decision-making skills.