Information Technology Support Specialist

We are seeking an Information Technology Support Specialist in Washington, District of Columbia. The role will involve providing support across a range of IT functions within our organization. This position will entail a focus on hardware and software configuration, customer service, and maintaining our inventory database.

Responsibilities:

• Configuring and setting up hardware devices such as desktops, laptops, displays, printers, telephones, and mobile devices.
• Providing technical support for all desktop applications and collaborating with engineers when needed for resolution.
• Utilizing the organization's support ticketing system to create, update, and close out requests.
• Delivering courteous and timely assistance for service tickets that have been escalated.
• Providing technical support for conference room setups and video conference meetings.
• Assisting with projects such as hardware replacement, application testing, configuration changes, and other improvements.
• Working outside of standard business hours when required for tasks such as office power maintenance or time-sensitive projects.
• Assisting with the imaging of PCs, equipment setups, and quality assurance.
• Keeping the inventory database up to date and accurate.
• Providing remote support for personnel working from home or in other offices.
• Performing other duties as required. • Minimum of 3 years of professional experience in the field of Information Technology Support
• Demonstrated proficiency in Android Development
• Proficient understanding and experience with Cisco Technologies
• Familiarity with Citrix Technologies
• Strong knowledge of Mac Computers
• Proficiency in Microsoft applications, platforms, and operating systems
• Experience with Active Directory
• Ability to support and troubleshoot Apple Devices
• Strong understanding of Computer Hardware
• Experience in Configuration Management
• Demonstrated ability in managing and executing IT Deployments
• Excellent communication skills, both verbal and written
• Ability to work in a team and independently
• Strong problem-solving skills and the ability to think critically
• Relevant certifications in IT support are preferred