Call Center Specialist

We are offering a contract to hire employment opportunity for a Call Center Specialist in Lexington, South Carolina. The role entails working in a fast-paced environment, focusing on handling customer interactions. As a Call Center Specialist, you will be tasked with handling customer inquiries both telephonically and in person, processing payments, and coordinating with field teams for service requirements.

• Handle inbound calls, managing around 50-100 calls per day, and addressing both standard and complex customer queries
• Provide exceptional customer service, effectively managing walk-ins and phone inquiries simultaneously
• Process customer payments both over the phone and in person, ensuring accuracy in transactions
• Assist in generating and managing work orders as necessary
• Utilize various computer programs including Word, Excel, and Outlook to maintain customer records and handle communications
• Coordinate with field teams for service requirements such as water turn on or leak reports
• Manage the front desk operations, serving as the first point of contact for customers
• Maintain a high level of professionalism and adhere to the business casual dress code
• Utilize CRM and customer service software to maintain accurate customer records and resolve customer inquiries
• Handle cash drawers and ensure they are balanced, demonstrating strong attention to detail. • Proficiency in computer programs and CRM platforms
• Experience with customer service software
• Ability to answer inbound calls in a professional manner
• Demonstrated ability to assist customers with inquiries and issues
• Experience handling and resolving complaints
• Experience processing incoming payments
• Proficiency in answering multi-line phone systems
• Ability to handle inbound telephone calls efficiently
• Strong knowledge of multi-line phone systems
• Excellent phone etiquette
• Experience receiving payments and handling cash drawers
• Knowledge of utility billing procedures
• Experience with receptionist duties
• Able to maintain a high level of professionalism and respect when communicating with customers
• Detail-oriented with excellent organizational skills
• Ability to work in a fast-paced environment
• Ability to work well as part of a team and independently
• Excellent problem-solving skills
• Strong written and verbal communication skills.