[ref. l67843724] Robert Half - Desktop Support Analyst

We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.

Responsibilities:

• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.
• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.
• Take charge of managing user accounts and controlling access in Active Directory and O365.
• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.
• Document all troubleshooting steps and IT procedures for future reference within the team.
• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.
• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role. • Proficiency in Android Development, with a capacity to troubleshoot and optimize mobile applications.
• Familiarity with Cisco Technologies, including the ability to configure and manage Cisco networks.
• Knowledge of Citrix Technologies, with the ability to support virtual desktops and applications.
• Experience in Computer Hardware, including the ability to diagnose, repair, and maintain various hardware components.
• Proficiency in Dell Technologies, with an emphasis on system servers and storage solutions.
• Experience with Active Directory, including user management, group policy implementation, and troubleshooting.
• Ability to support Apple Devices, including Mac computers, iPhones, and iPads.
• Familiarity with Backup Technologies, including the ability to implement and manage data backup solutions.
• Experience in Configuration Management, including the ability to manage changes in software, hardware, networks, and other IT services.