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• Perform daily account management activities, e.g., review daily performance and profitability metrics in support of multiple Corporate Account Executives (CAE’s).
• Responsible for collaborating with CAE’s to identify and acquire Estes’ business opportunities; assist with seamless startups of new business in collaboration with internal departments; service / maintain existing / new corporate customer accounts; ensure customer satisfaction is maintained and improved; and proactively review data for trends notifying key stakeholders of findings and recommendations.
• Create, process and analyze reports on a daily basis to monitor shipment and transit status to ensure a high level of customer services
• Educate customers on Estes’ products and technology and collaborate with customers on specific needs
• Communicate with key decision makers in the customer’s organization, as needed, to discuss new business opportunities and resolve issues.
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Educational Degree (GED), or any combination of education and experience which would provide an equivalent background
• 2 years Customer Service or Sales Support experience required
• Excellent oral, written and listening skills required
• Professional and positive customer relationships in all business dealings required
• Knowledge of transportation industry preferred
• Proficient in, MS Word, Excel, and Power Point, and Access; experience with AS400 preferred
• Knowledge of Estes’ product offering, operations, rules and regulations, rates, billing and corrections procedures.
• Ability to listen attentively to customer needs and concerns; demonstrate empathy
• Demonstrated ability to rapidly gain product knowledge
• Experience with CRT or PC
• Self-directed team player with a high level of attention to detail and ability to prioritize workload and multi-task in a fast paced environment
• Must be detail oriented
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.