Seasonal Experienced Customer Service Representative
Overview:
Looking to TRADE UP to a better opportunity? Baldwin Heating & Cooling is looking for a self-motivated individual with experience working for an HVAC, Plumbing, or similar trades company to join our growing and dedicated Customer Support team.The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. This is a seasonal position, great for teachers this summer!
Why join our team:
We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.- Uncapped Pay Potential
- Medical, Prescription, Dental, Vision Insurance
- Disability and Term Life Insurance
- Matching 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Manage incoming calls from customers
- Schedule and manage customer estimates
- Identify and assess customers’ needs to achieve full satisfaction of work provided
- Manage customer and technician schedules
- Renew and manage maintenance agreements
- Build relationships with customers and provide top-level service and support
- Maintain accurate and detailed records of customer needs, requests, and tasks performed
- Appropriately handle and de-escalate customer complaints and concerns
Who you are:
- 3-5 years of HVAC or Plumbing call center or customer support experience preferred
- Experience with MS Office products preferred
- Experience with Service Titan preferred
Who we are:
We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
This seasonal position involved handling customer inquiries, booking service calls, and dispatching technicians. If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-timeSalary: $16.00-$22.00/hour
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Ability to commute/relocate:
- Daphne, AL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Center or Customer Support (1+ years required)
Work Location: In person