Receptionist - North Kingstown - ref. g91180415

Overview:

Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities:

• Answers telephones on or before 3^rd ring, relays information, and transfers calls to proper program components.
• Maintains complete knowledge of the methods, systems and functions of the facility and the work flow relationship to other departments in the facility.
• Sorts and delivers mail to departments quickly and ensuring mail is signed for by persons picking mail up.
• Maintains reception area and main desk to ensure tidy appearance.
• Greets patients, visitors and guests as they enter the building and maintain security by following procedures by having visitors sign the login book and monitoring logbook.
• Ensures all visitors are given a visitor name tag to wear while on campus.
• Responds appropriately to emergencies.
• Provides information regarding services of the company.
• Ensures Receptionist Desk is monitored always and never unattended
• Partner with the facility leadership team to ensure a seamless transition of pre-hire on-boarding and Day 1 new hire orientation, including proactive troubleshooting and necessary communication to facility leadership.
• As needed, assist facility executive director with scanning, filing and expense reconciliation
• In partnership with facility leadership, support scheduling the conference room for meetings, including set up of the conference room with appropriate snacks and refreshments
• Sign for general/facility mail deliveries (i.e.; Amazon, Fed-Ex, UPS) and distribute to the appropriate recipient (does not include medication deliveries).
• Handle inbound packages for patients, record them in the logbook, and confirm that proper documentation has been received.

Qualifications:

• High School Diploma required, Bachelor's Degree preferred.
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Working knowledge of Google Office Products.
• Ability to be capable of dealing with the possible frustrations involved in working within an agency that services individuals recovering from drug and alcohol addictions, who may experience mental health issues.
• Must be able to work overtime, weekends, holidays, and flexible hours.

American Addiction Centers is an equal opportunity employer. American Addiction Centers prohibits employment practices that discriminate against individuals or groups of employees on the basis of age, color disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.