Salesforce CRM Support Administrator
Roswell
Company Overview:
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Position Overview:
This position is a direct report to CRM Program Manager, and a supportive player for enabling Salesforce CRM success. This role serves as a support administrator for the Salesforce CRM platform providing daily support and administration to the user base and helping drive process improvement across the organization.This position will have a unique blend of Salesforce administration and system support ability, as well as a strong understanding of Sales, Marketing, and other business functional processes.
KEY FACTORS FOR SUCCESS:
- Triage all incoming Salesforce CRM user requests; identification, capture and tracking of all user requests, including support, bug, data, enhancement, and project/roadmap related requests
- Timely resolution of level Tier 1 support requests and general administration for all Salesforce CRM users and stakeholders
- Effectively communicate Salesforce CRM issues and resolve support requests at all levels of the organization
- Support the Salesforce CRM training efforts by emphasizing to users how to use system features, processes, and the promotion of Salesforce CRM best practices, including data stewardship and data quality
- Contribute to the successful completion and delivery of Salesforce CRM project/roadmap initiatives
- Keep informed of new Salesforce features and functionality and suggest recommendations for process improvements
Skills We Are Seeking::
- Outstanding customer service skills
- Excellent communication, interpersonal and analytical skills
- Ability to translate technical information in a non-technical manner
- Proven experience providing high quality end user support and general administration for Sales and Marketing teams that used Salesforce CRM
- Capability to independently prioritize and use effective problem-solving skills
- Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
- Manages time effectively and adapts quickly to changing priorities
- Travel: 15%
EDUCATION AND EXPERIENCE:
BENEFITS:
- 401k with company match
- Medical, Dental, and Vision plans
- Company-paid Life Insurance
- Optional Life Insurance
- Company-paid Long Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Tuition Reimbursement
- Paid Holidays
- Product Discounts
- Competitive Compensation
- Opportunities for advancement
THEY MAY VARY FROM POSITION TO POSITION.
Atlanta, 13 mi from Roswell (GA)
the maintenance and utilization of the Salesforce CRM. The core focus of this Business Analyst II position is the design, configuration, and on-going support of customer projects. This position will report to the Applications Developer IV.
KEY RESPONSIBILITIES...
Alpharetta, 5 mi from Roswell (GA)
fulfillment of customer requests
• Manage allocation of booth space, sponsorship, and floor plan changes as needed
• Effectively use Salesforce CRM to monitor growth and performance, including maintaining customer details and creating accurate forecasts...
Roswell (GA)
and promotional offers.
• Process / Technology: Document, analyze, and optimize the call process. Work with the internal Salesforce team to build experiences and workflows into Salesforce CRM to support these processes.
• Communication: Develop communication...