Customer Service Representative - Robert Half - ref. z8940023

We are offering a long-term contract employment opportunity for an experienced Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote, based out of Minneapolis, Minnesota. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base.

Responsibilities:

• Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations
• Accurately documenting all patient interactions and information
• Providing exceptional customer service at all times
• Efficiently handling data entry tasks and order entry operations
• Corresponding with patients via email as needed
• Scheduling appointments for patients
• Managing both inbound and outbound calls to resolve patient issues
• Utilizing Microsoft Excel and Word for various administrative tasks
• Navigating through health care audits, specifically those related to Medicare and Medicaid
• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines
• Ensuring strict adherence to HIPPA regulations and other privacy laws. • Proficiency in answering inbound calls
• Prior experience in call center customer service
• Strong customer service skills
• Expertise in data entry
• Ability to handle email correspondence effectively
• Proficiency in managing both inbound and outbound calls
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Word
• Experience in order entry
• Ability to schedule appointments efficiently
• Experience in health care audits, particularly Medicare and Medicaid
• Knowledge of Centers for Medicare & Medicaid Services (CMS) standards and regulations