[ref. b01302104] Call Center Specialist

The workplace will be dynamic and fast-paced, offering a long-term contract employment opportunity.

Responsibilities:

• Accurately process customer credit applications
• Efficiently handle inbound calls and provide exceptional customer service
• Utilize CRM and other computer programs to maintain accurate customer records
• Leverage ADP - Financial Services and Avaya CMS to assist customers
• Monitor customer accounts and execute appropriate action when needed
• Ensure all customer interactions are recorded in the customer service software
• Support customers with benefit functions and related queries
• Deliver timely responses to customer inquiries to ensure customer satisfaction
• Use About Time software for effective time management.
• MUST BE BILINGUAL IN KOREAN AND ENGLISH
• Applicants must be willing to work in the Financial Services industry.
• The position on offer is that of a Call Center Specialist.
• No minimum years of experience are required, making it a suitable opportunity for fresh graduates.
• Must have familiarity with ADP - Financial Services.
• Proficiency in using Avaya CMS is a requirement.
• Candidates should have a good understanding of various computer programs.
• CRM knowledge is a necessary skill for this role.
• The ability to use customer service software effectively is a must.
• Knowledge of About Time software is a considerable advantage.
• The candidate should be comfortable with Answer software.
• Experience in answering inbound calls is highly desirable.
• Candidates must be able to assist customers effectively.
• Familiarity with Benefit Functions is a plus.