Project Manager

Overview:

WHO WE ARE:

For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY: Our Redmond-based client is looking for a Project Manager for a Hybrid based position in Las Colinas, TX.

Must be a US Citizen.

This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.

The CSAM will set priorities for company to contribute to the customer’s success in those areas and will plan the delivery of services to achieve success criteria for top priority solutions and workloads. Lastly, the CSAM will provide direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads and will develop and execute technical skilling plan to build technical expertise aligned with customer and business priorities.

Responsibilities:

Customer Relationship Management:

• Develop and coach on engagement strategies for customers, partners, and internal stakeholders.
• Establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery.
• Expand relationships beyond current contracts by aligning companies startegy with customer priorities.
• Strive to achieve “Trusted Advisor” status with key customer executives

Technical Relevance:

• Align with companies solution with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge.
• Identify and address complex customer scenarios by collaborating with technical specialists.
• Drive client's position in the customer's cloud technology marketplace.

Customer Success Leadership:

• Demonstrate alignment between customer objectives and client's portfolio.
• Promote organizational and customer success strategies.
• Lead program planning, prioritization, and management to address customer outcomes.
• Proactively identify and mitigate customer blockers, leveraging clients solutions and services.
• Proactively surface value, which in turn will lead to a high retention rate on customer renewals
• Identify opportunities for growth and adoption, aligning clients offerings with customer objectives.

Qualifications:

• Must have 5-8 overall years of experience in the field.
• Must have 5+ years of experience in project management methodologies like waterfall and agile, communication skills, Azure.
• Must have 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

OR equivalent experience.

Preferred Qualifications:

• Dual English and Spanish speaker
• Good to have 3+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $68/hr- $70/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.