Claim Clerk - Liability Support (In-Office, Metairie, LA)

Overview:

Claim Clerk - In Office Position

Employment Type: Hourly

CCMSI is proud to be an Employee-Owned Company and a certified Great Place to Work, with a strong focus on employee satisfaction and retention.

Key Responsibilities

The Claim Clerk will handle essential clerical duties to support our claim personnel and team members. This position requires a commitment to providing quality service that aligns with CCMSI's Corporate Claim Standards and client expectations.

• Strong oral and written communication skills
• Self-motivated with the initiative to set and achieve goals
• Ability to work effectively in a dynamic, fast-paced environment
• Detail-oriented with strong organizational and prioritization skills
• Ability to coordinate tasks with minimal supervision, showing flexibility, accuracy, and initiative
• Strong discretion and confidentiality are required
• Reliable attendance within client service hours

• Culture: Embrace our core values of integrity, passion, and enthusiasm within a team-focused environment.
• Career Development: Access to robust training programs for professional growth and advancement.
• Benefits: Enjoy four weeks of paid time off in your first year, 10 paid holidays, and a full suite of benefits including Medical, Dental, Vision, Life Insurance, 401K, and ESOP.

Joining CCMSI means becoming part of a workplace where employees are valued, supported, and set up for success every day.

Responsibilities:

• Match mail for assigned accounts.
• Follow up on bills.
• File claim mail and related documents.
• Set up designated claim files and complete all set up instructions, as requested.
• Back-Up for Receptionist
• Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• Retrieve closed files and re-file in storage.
• Maintain claim files in storage.
• Photocopy claim documents, as needed.
• Return provider calls or other calls, as directed.
• Provide support to claim staff on client specific teams.
• Compliance with service commitments as established by the team.
• Performs other duties as assigned.

Qualifications:

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience

High School diploma or equivalent required.

Computer Skills

Proficient in Microsoft Office

Certificates, Licenses, Registrations

None required

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.

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