Patient Access Specialist - Summer Employment

Overview:

Serves as a liaison between ancillary departments and other Patient Access Services areas.

Qualifications:

Education:

• High School Graduate or equivalent required.

Experience:

• One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred.

Word processing/computer application experience and knowledge desired.

Other Knowledge/Skills/Abilities:

• Minimum typing skill of 40 WPM preferred.
• Demonstrates excellent interpersonal and communication skills.
• Demonstrates ability to work independently.

Responsibilities:

• Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information.
• Effectively perform general clerical/administrative functions.
• Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature.
• Pre-register and register all types of patients in multiple software systems.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Maintains a professional demeanor in respect to patients and fellow employees.
• Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance.
• Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access.
• Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department.
• Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
• Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines.
• Ensures accurate documentation of patient information.
• Responsible for checking and re-stocking supplies as needed.
• Participates in performance improvement activities for the department and organization.
• Adheres to all HIPAA guidelines and patient confidentiality policies.
• Completes annual educational and training requirements.
• Promotes the mission, vision, and goals of the organization and department.
• Performs other related work as required or requested.