Desktop Support Analyst

Additionally, you will be required to stay current on new technology trends and train other staff members.

Responsibilities:

• Troubleshoot and provide support for Apple mobile devices such as iPads, iPhones, and Android devices.
• Handle the imaging of Dell laptops and Computers for distribution across various domains.
• Manage warranty services and support claims with vendors.
• Operate various software and hardware vendor portals.
• Set up and provide support for printers.
• Understand and manage networks.
• Maintain an inventory of devices and parts.
• Work within a ticketing system to provide business support.
• Procure new hardware and replacement devices.
• Ensure the company's Cybersecurity posture is maintained by keeping system patching up to date.
• Use the ticketing and Purchasing system to enter, track, and close all client transactions accurately and consistently.
• Preserve the privacy of all client data.
• Provide end-user support on iOS, Android, and Windows platforms.
• Research solutions for uncommon issues and work independently.
• Document systems, processes, and procedures.
• Communicate and demonstrate techniques while cross-training other employees on various applications and hardware.
• Maintain a clean work environment. • Proficiency in Computer Imaging
• Strong working knowledge of Apple Devices
• Expertise in Windows Desktop
• Ability to troubleshoot and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to provide technical assistance and support to users
• Experience in setting up and managing user accounts
• Ability to maintain and update documentation of processes and troubleshooting guides
• Strong problem-solving abilities
• Ability to work well in a team environment
• Basic understanding of network protocols and infrastructure
• Familiarity with system and software updates and patches
• Ability to maintain confidentiality and adhere to data privacy regulations
• Willingness to continuously learn and stay updated with the latest industry trends and advancements.