Remote Customer Support Specialist

Client Support Specialist I

Duration: 6+ Months

Description:

Reason: Initial Engagement

Department: GREATERGIVING CLIENT SERVICE Job Category: Information Technology Job Title: Client Support Specialist I

Duties: SUMMARY

Responsible for providing software product support, technical support and general customer service for Greater Giving clients, via inbound phone calls to ensure optimal fundraising success for our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Responds to inbound phone inquiries from clients and partners regarding the use of Greater Giving products. Typically taking between 25-35 inbound phone calls per day.

Provides in-depth technical support, customer service, and general account management to clients on all Greater Giving products and services.

Consults with and assists clients before, during, and after events to ensure fundraising efforts are optimized.

Obtaining and evaluating all relevant data to handle complaints and inquiries.

Identifying customers' needs, clarify information, research every issue and providing solutions Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Maintain client accounts and events in our software and CRM, which may include coordinating information from other departments.

Represents Greater Giving in a professional and positive manner.

Maintains regular and predictable attendance for scheduled shifts

Skills: Ideally 2 years of work experience in a Client Service, Technical Support or software support-related role.

Exceptional client service and interpersonal skills, attention to detail and organizational skills Demonstrated experience providing technical solutions to clients Google G-Suite experience a plus Zendesk and Salesforce experience a plus HTML/CSS & website building experience a plus Non-profit industry and/or fundraising experience a plus

Keywords:

Education: High school diploma or equivilant required. Bachelor's degree preferred.

Skills and Experience:

Required Skills:

ORGANIZATIONAL SKILLS

CLIENT SUPPORT

CUSTOMER SERVICE ORIENTED

CUSTOMER SERVICE

TECHNICAL SUPPORT

Additional Skills:

CSS

RETAIL SALES

FUNDRAISING

PRODUCT SUPPORT

ACCOUNT MANAGEMENT

HTML

GENERAL CUSTOMER SERVICE

ZENDESK

CRM

SALESFORCE

GENERAL ACCOUNT

Expected hours: 8 per week

Benefits:

• Work from home

Experience level:

• 3 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Portland, OR: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

• Email

• Give option to include a CV

• sujeets@staffingtechnologies.com
• Also send an individual email update each time someone applies.

• Yes, email address provided

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