EUC Systems Architect - Client Services - FT - Day - Hybrid
Overview:
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region.Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center.
UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.
Responsibilities:
Position Summary:
UCI Health is seeking an experienced Systems Architect to lead a team to design, implement, and support enterprise solutions with a primary focus on End User Computing (EUC) and a secondary emphasis on Epic EMR. The ideal candidate will play a critical role in driving the technology strategy for our healthcare environment by ensuring seamless operation and support of EUC devices, while also supporting Epic EMR workflows.This is a vital position aimed at enhancing patient care through innovative technology solutions.
Qualifications:
Total Compensation
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Required Qualifications:
- Thorough understanding of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system.
- Thorough understanding of infrastructure management including but not limited to: Active Directory, Group Policies, Hypervisor platforms, remote application deployment, and incident management.
- Thorough understanding of clinical systems such as patient registration, patient accounting, EMRs, or electronic medication administration
- Technical understanding of both wired and wireless networking, including: DNS, DHCP, TCP/IP, VPN, Ethernet/802.3, and Wireless/802.11
- Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties
- Must demonstrate excellent customer service skills appropriate to the job.
- Must carry a phone and provide on-call support for IT related issues.
- Must be willing and able to work occasional weekends and evenings as needed
- Familiar with scripting and programming languages
- Extensive understanding of the Microsoft 365 ecosystem including collaboration and communication.
- Experience in the healthcare industry supporting EMR preferred. Epic ECSA 101 Certification or similar Epic certification is required within 6 months of the start date. This includes the 3rd party required certification as well. (List of certifications is available from Epic, includes common Microsoft, VMWare, Nutanix and Citrix certifications).
- Excellent written and verbal communication skills in English
- Excellent written and verbal communication skills for effective customer service, documentation, and communication with vendors
- Epic ECSA 102 Certification or similar Epic certification is required within 12 months of the start date.
- Demonstrated expertise in managing and supporting EUC environments, including Windows, MacOS, and mobile platforms.
- Ability to maintain a work pace appropriate to the workload
- Ability to independently solve technical issues.
- 7 years of experience in system administration, at least 3 years in a systems architect or principal systems administration role with emphasis in EUC.
Preferred Qualifications:
- Working knowledge of application virtualization and user experience/profile abstraction.
- Working knowledge of Virtual Desktop technologies such as VMware Horizon.
- Working knowledge of Thin client and other terminal related technologies
- Working knowledge of Citrix related technologies
- Network+
- Microsoft Azure Certification (Associate or Expert) Security
- MCSE Certification
- ITILv4
- ECSA 102
- ECSA 101
- A+ Certification
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
- Background Check and Live Scan
- Employment Misconduct*
- Legal Right to Work in the United States
- Vaccination Policies
- Smoking and Tobacco Policy
- Drug Free Environment
- Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
- California Child Abuse and Neglect Reporting Act
- E-Verify
- Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php
Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.