Customer Experience Representative

Overview:

We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

Click here to see how you can paint your future!

Responsibilities:

We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.

• Responsible for staying current on all platforms used to conduct sales and order placement.
• Provides retailers with support for their online activities.
• Embraces change and applies new training knowledge regularly.
• Achieves proficiency with company policies and marketing programs around promotions, freight policy, product information.
• Supplies information to customers about orders, delivery, product availability, pricing, and promotions.
• Communicates with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintains accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Exhibits flexibility and creativity to meet customer experience expectations.
• Obtains and evaluates relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
• Consistently delivers excellent customer service over the phone and in writing.
• Demonstrates emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
• Performs other duties as assigned.

Qualifications:

• Minimum of 2 years' customer contact center experience preferred.
• Strong customer service focus
• Demonstrated ability to prioritize and perform multiple tasks.
• Good organizational skills; detail oriented; self-starter
• Excellent verbal, written and telephone communication skills.
• Advanced knowledge of Windows, MS Office Suite, and browser use required.
• Demonstrated ability to multi-task with keyboarding and phone required.