Business Analyst (JIRA SME)
Robert Half Reading
We are seeking a Business Analyst (JIRA SME) to join our team in Reading, Pennsylvania. In this role, you will be responsible for assessing and refining our use of the Jira platform and Confluence, aligning workflows with team objectives, and facilitating change management processes.
This position offers a 6 month contract employment opportunity.
**ONSITE IN READING, Pa (can go hybrid after first couple weeks)
Responsibilities:
- Someone who is skilled in onboarding Jira Change Management and Confluence, a Technical SME
- Moved the manual Chage Management process into Jira, creating Jira tickets for the change requests, have workflows, and have been running with this for about a year
- Conduct an assessment of the current usage of the Jira platform and Confluence and provide recommendations for improvements
- Refine the change management process in Jira, ensuring efficient creation of tickets and workflows
- Collaborate with the team to understand their goals and align the installed workflows accordingly
- Assist with technical changes in Confluence, particularly in relation to change management workflows
- Address user complaints regarding access to documentation on Confluence and Jira, and improve accessibility
- Facilitate the transition from manual processes to ITIL programs
- Enhance the user experience of the built web portal for service requests
- Ensure efficient routing of service requests to the appropriate personnel
- Leverage expertise in Jira Service Management, Jira Change Management, and Confluence
- Manage and monitor customer accounts and take appropriate actions as necessary.
- Proficiency in Change Management practices
- Strong working knowledge of JIRA, Jira Service Management, and Confluence
- Ability to work collaboratively with a team and independently when needed
- Change management in Jira & Confluence
West Reading, 2 mi from Reading (PA)
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