New York - Enterprise SaaS Customer Success Manager
Lineslip Solutions Inc. New York Full-time
LineSlip Solutions is an award-winning SaaS company bringing the digital revolution to the risk and insurance world. Our innovative Commercial Insurance Risk Intelligence (CIRI) software converts program documents to data-rich dashboards, giving risk executives instant access to the information they need to stay empowered and effective.
The long-overdue upgrade from tedious, paper-based processes means faster reporting, clearer stakeholder communication, fewer errors, and more capacity for strategic leadership.
Role Overview:
We are seeking a dynamic and customer-centric Enterprise SaaS Customer Success Manager to join our team. As a CSM, you will be the primary point of contact for our enterprise customers, ensuring they derive maximum value from our solutions and achieve their business objectives.You will build strong relationships, drive product adoption, and act as a trusted advisor to help our customers succeed.
Key Responsibilities:
- Serve as the primary relationship owner for a portfolio of enterprise accounts, ensuring customer satisfaction, retention, and growth.
- Develop and execute success plans in collaboration with customers to drive product adoption, business outcomes, and ROI.
- Conduct regular business reviews, providing insights and recommendations to optimize customer use of the platform.
- Act as a strategic advisor, understanding customers' business challenges and aligning our solutions to their needs.
- Proactively monitor customer health, identifying risks and opportunities to improve retention and expansion.
- Collaborate cross-functionally with Sales, Product, Support, and Marketing teams to deliver exceptional customer experiences.
- Advocate for customer needs internally, providing feedback to product and engineering teams.
- Lead onboarding and training sessions for new customers, ensuring a smooth implementation process.
- Identify opportunities for upselling and cross-selling additional products and services.
- Maintain accurate records of customer interactions, health scores, and success metrics in CRM tools.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or a related role within the SaaS industry, preferably serving enterprise customers.
- Proven track record of managing enterprise customer relationships and driving business outcomes.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and customer-centric mindset.
- Experience with customer success tools (e.g., Totango) and CRM systems (e.g., HubSpot).
- Ability to manage multiple accounts and priorities simultaneously.
- Passion for technology and a desire to continuously learn and improve.
LinesSlip Solutions is an equal opportunity employer.
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