Help Desk Analyst III - ref. h2889103
Robert Half Pittsburgh
Provide advanced technical support and troubleshoot complex hardware and software issues.
- Resolve escalated help desk tickets in a timely manner.
- Configure and manage user accounts and permissions.
- Support and troubleshoot network-related issues.
- Document issues and solutions in the help desk system.
- Assist in maintaining IT infrastructure and performing system upgrades.
- Extensive experience in a Tier 3 help desk or technical support role.
- Strong troubleshooting and problem-solving skills for complex issues.
- Excellent communication and customer service skills.
- Familiarity with Windows Server, Active Directory, and Office 365.
- Proficiency with network troubleshooting and configuration.
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Combination of skills in advanced desktop support, networking, and system administration preferred.
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Job Overview (Spanish):
Por qué quieres trabajar aquí:
• Ofrecemos pago semanal y salarios competitivos.
• Horarios flexibles
• Oportunidades: adiestramos y brindamos oportunidades profesionales para que pueda avanzar y crecer
• Beneficios que...