Global Program Coordinator
Atlanta
Overview:
Keeping with the objective of building Operational Excellence (within the Customer Success TEAM), the Program Coordinator role is being added to focus on consistency, oversight, tracking, and backup to the program management processes and activities.The role will enable program managers to focus on filling in the gaps.
Responsibilities:
Program Implementation: Support and collaboration with client global program managers (GPM) related to initial implementations and additional phases/projects. Such as (but not limited to):
- Internal kickoff – facilitate attendees and compliance to process milestone
- Client Inflow: Sales team sells a deal: idea of what was sold to client, including risks, summaries from each team: Funding, GPM, Sales, WCS
- Manage Project inflow – for each signed proposal, PC will ensure initiation of the project/initiative and ensure goals are defined
- Program Design/Program Charter
- Updating Project Plan as milestones are completed
- Creating Supplier records including Supplier Enablement in Salesforce
Ongoing Program Management Activities:
- Supplier Validation: Validation of supplier(s) – when a supplier registers via SciEnable, if a clear logical validation can be performed, the SC can validate in SciEnable and update Salesforce.com records.
- Interacting with the buyer and updating supplier records in Salesforce
- Reporting: PC can run and distribute custom month-end or period end program reports (such as credit outstanding, or trades reports that may be currently run by GPM). The reports must be defined and repeatable
- Program Managers would help to educate Coordinator on these tasks.
For example, getting someone else to address an implementation issue.
Types of business situations include:
- Liquidity: Unexpected/Unanticipated Insufficient Liquidity situation on a program
- Client Communication: Request from client (ie. buyer contact – PC will assess urgency and communicate expectations with client (buyer contact)
Qualifications:
- Experience in a business-to-business commercial environment
- Bachelor’s Degree (ideally in Finance, Business, Technical or related field – but specific area is not essential)
- Entry-level: 1-3 years
- Ability to understand details of operational processes
- Strong attention to detail
- Familiarity and comfortable with data analysis (fact-based analysis)
- Comfort with change
- Excellent written and oral communications
- Strong computer skills - Microsoft Office / Excel / Project / Power Point
- 25 days paid time off + 11 holidays + 5 volunteer paid days (VTO) per year
- 100% free healthcare insurance (+ spouse and children) including medical, dental and vision insurance
- Equity program
- Strong work life balance - hybrid schedule and flexible working hours
- Parental leave program
- Retirement program with employer match on contributions
- Strong cash compensation package which includes salary + bonuses
- Professional growth, learning, and development opportunities and programs
- Innovative, global, TEAM centric environment
- Community service-oriented culture
Join our dynamic team and be part of a company that values PRIDE + Integrity, offers exciting growth opportunities, and fosters a fun, collaborative work environment.
Atlanta
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